Client Advocate Careers

Benefits

The Basics

• Minimum of high school diploma or equivalent
• At least 2 years experience in a customer service role required
• At least 1 year in veterinary industry preferred
• Critical thinker who can manage multiple phone calls as well as clients in front of you.
• Strong interpersonal, written, and verbal communication skills

The Need

Our client advocates are the face of ROAH. You are the first and the last person a client sees so this role is very important. We WOW through customer service which means we go out of our way to deliver support to our clients and patients while creating an experience, not just an appointment. We are looking for people that have the following characteristics of great client advocates:

• People First Mindset – Our team values human connections. You must have the capacity to stay empathetic no matter the situation, understanding that clients are regular people juggling everyday problems.
• Effective Listening Skills – We want someone who makes more than just an effort to hear what a client is saying. Its about paying close attention to truly understand and better help them.
• Excellent Problem Solving Skills – A typical day for any client service representative involves a lot of problem solving and client advocacy is no different. From simple inquiries to complex billing issues, client advocates will be tasked to solve client concerns and scheduling issues with a smile on their face.
• Flexible and adaptive – Not everything goes according to plan. Sooner or later, client advocates will encounter a case they may not be prepared for. The more flexible ones will thrive in this fast paced and ever changing environment.
• Good Organizational Skills
• Detail Oriented – With attention to detail, you’ll likely save a considerable amount of time doing rework due to human error or unnecessary client correspondence.
• Patient
• Strong Time Management Skills
• Open to Feedback
• Friendly and Respectful

If you love a challenging caseload where no two days are exactly the same and you value being a part of at team that is fun, confident, compassionate, and energetic, then apply today! We pride ourselves on a great standard of care, exceptional customer service, and amazing family oriented culture. We invite YOU to be a part of it too!

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