Below are some veterinarian questions that we are frequently asked. If you do not find the answer you seek, please contact us here »
Appointments & Scheduling
Do I need an appointment, or do you take walk-ins?
We see patients by appointment to keep wait times shorter and ensure every pet receives our full attention. If your pet has an urgent medical need during business hours, please call us — we will work you in as quickly as possible.
How far in advance should I schedule my pet’s annual exam?
Booking 2–4 weeks ahead is best, especially in spring and summer when appointments fill quickly.
What is your cancellation policy?
We appreciate at least 24 hours’ notice if you need to cancel or reschedule, so we can offer your spot to another pet in need.
Services & Care
Do you see exotic pets?
We care exclusively for dogs and cats. If you have a pet outside those species, we’re happy to recommend a trusted exotic veterinarian nearby.
Do you offer emergency care?
We treat emergencies during business hours. For after-hours emergencies, we refer the Animal Emergency Hospital of the Strand. (843) 445-9797
Do you offer payment plans?
We accept CareCredit and Scratchpay, along with all major credit cards, debit, ApplePay, and cash.
What vaccines does my pet need?
Core vaccines include rabies and distemper/parvo for dogs, and rabies and FVRCP for cats. Additional vaccines, such as leptospirosis, Bordetella, or feline leukemia, may be recommended based on your pet’s lifestyle and risk factors. Rabies is REQUIRED, if your pet is not up to date we can provide the vaccine at your appointment.
Do you offer dental cleanings?
Yes — we perform comprehensive dental cleanings under general anesthesia for your pet’s safety and comfort. Our dental services always include full-mouth dental radiographs to check below the gumline.
Surgery & Anesthesia
Is anesthesia safe for my pet?
Every surgical patient receives a pre-anesthetic exam and bloodwork, and we tailor anesthesia protocols to your pet’s health. Our advanced monitoring includes ECG, blood pressure, oxygen saturation, capnography, and temperature monitoring throughout the procedure as well as a dedicated team for your pet.
Can my pet eat before surgery?
Please withhold food after midnight the night before surgery. Water is fine until the morning unless otherwise directed.
When will my pet go home after surgery?
Most patients are discharged the same day once they are awake, stable, and comfortable. In some emergency surgery cases, referral to the Animal Emergency Hospital of the Strand for continued care will be recommended.
Preventive Care
Does my indoor pet need flea, tick, and heartworm prevention?
Yes! Parasites can still be brought indoors on shoes, clothing, or other pets. We recommend year-round prevention for every pet.
How often should my pet have bloodwork?
We recommend annual wellness bloodwork for all pets — regardless of age — to catch early changes before symptoms appear.
Why does my pet need a fecal exam if I don’t see worms?
Most parasites are microscopic or shed intermittently, so the only way to know for sure is to test.
Prescriptions & Food
Can I order my pet’s medication online?
Yes — we have a hospital-run online pharmacy with manufacturer-backed products and safe shipping.
Do you match online pharmacy prices?
We often have rebates and promotions that make our pricing competitive — and ensure you get guaranteed, authentic products.
How much notice do you need for prescription refills?
Please allow 24–48 hours for refill processing so we can review your pet’s medical record and prepare your medication.
Hospital Policies
Can I stay with my pet during exams or procedures?
You are welcome to be with your pet during most exams. For sterile procedures or certain diagnostics, we’ll need to take your pet to our treatment area — but we’ll keep you updated every step of the way.
Do you accept pet insurance?
Yes! You pay us directly, and your insurance provider reimburses you. We’re happy to help you gather the necessary paperwork for your claim.
What if I’m running late?
If you’re more than 15 minutes late, we may need to reschedule so we can stay on time for other patients. We’ll do our best to accommodate you whenever possible.