Client Services

Microchip your PetsHomeAgain Microchipping

We have all seen the sad lost pet notices posted throughout our neighborhoods. When your pet gets lost, however, it's more than just an inconvenience: It's the number one cause of pet death. Studies have shown more than 10 million pets get lost each year and approximately 90% of those found would not be returned to their owner if they hadn't had some form of permanent lost pet identification.

This is why the team at River Oaks Animal Hospital considers the HomeAgain microchip pet ID a fundamental part of protecting your pet. The HomeAgain ID system uses a microchip that registers your pet with a unique identification number filed in a database with important contact information. This information can be updated at any time.

HomeAgain membership also offers benefits such as proactive pet recovery and free access to ASPCA Poison Control. HomeAgain also comes with a number of useful services to pet owners, such as their National Pet Recovery Database, Lost Pet Specialists, Rapid Lost Pet Alerts, Lost Pet Medical Insurance, Travel Assistance for Found Pets, and more.

With a microchip, your pet can be identified quickly and easily by animal control officers, shelters or at veterinary hospitals around the world. Microchips are safe, unalterable and permanent identification for pets. The entire implant procedure takes less than 10 seconds.

Your Veterinary Pharmacy

The availability of your pet's prescription medication from River Oaks Animal Hospital's in-house pharmacy — quickly, at the right dose and with accurate instructions — is another way we work hard to be your partner in the care of your Myrtle Beach pet.

For your convenience, we maintain an inventory of pharmaceuticals, vitamins, shampoos, flea and tick control products and heartworm preventatives to meet the needs of your pet. We also carry Hill's Science Diet, Royal Canin and Purina prescription foods. If your pet requires a prescription diet we do not carry, we may be able to order it for you.

Ensuring you have convenient, timely access to competitively priced medications and other pet care products is an important aspect of our veterinary practice. Refills are easy, too. Simply give us a call at (843) 236-6080 or send us a request online.

Health Certificates for Your Pet

When traveling to another state or internationally with your pet, he or she will need a health certificate, which River Oaks Animal Hospital can provide. Please investigate your destination's requirements prior to your appointment. Each destination country has different requirements for your pet's entry and River Oaks Animal Hospital cannot assume responsibility for ensuring all the requirements are met for your particular situation and cannot be held responsible for quarantine, denial of entry, or costs incurred due to unfulfilled requirements for your pet.

Travel with PetsPet Travel Tips

Wellness Checkup: Before your trip, you need to have your pet examined (usually within 10 days of travel) to ensure he or she is healthy enough to make the trip. All dogs and cats must be at least 8 weeks old and must have been weaned before traveling by air. They must be up-to-date on all vaccinations and free of internal and external parasites.

Safe Travel Carrier: If traveling by air, your pet must be in a kennel that meets standards for size, strength, sanitation and ventilation. Below are some specifics taken directly from the Animal and Plant Health Inspection Service:

  • Size and Strength: The kennel must be enclosed and allow room for your pet to stand, sit and lay in a natural position. It must be easy to open, strong enough to withstand the normal rigors of transportation, and free of objects that could injure the animal.
  • Sanitation: Carriers must have a solid, leak-proof floor that is covered with litter or absorbent lining. Ventilated sub-floors are generally allowed; pegboard flooring is prohibited.
  • Ventilation: Kennels must be well-ventilated with openings that make up at least 14% of the total wall space. At least one-third of the openings must be located in the top half of the carrier. They also must have rims to prevent ventilation openings from being blocked by other cargo. Grips or handles are required for lifting to prevent cargo personnel from having to place their fingers inside the kennel and risk being bitten. They must also be marked "LIVE ANIMALS" or "WILD ANIMALS" on the top and one side with directional arrows indicating proper position.
  • Animals per kennel: Each species must have its own carrier with the exception of compatible cats and dogs of similar size. Maximum numbers are two puppies or kittens less than 6 months of age and 20 pounds each and of similar size, 15 guinea pigs or rabbits, and 50 hamsters. Airlines may have more restrictive requirements, such as allowing only one adult animal per carrier. Be sure to check with your airline for their requirements.

Additional Measures:

For additional questions about traveling with your pet, including each country's requirements, visit the US Department of Agriculture's website. Make sure you check your airline's requirements, as they can be stricter than those of the country.

Pet Loss and EuthanasiaEnd-of-Life Planning

For many pet owners, even thinking about their pet's final days is difficult and emotional. Our pets are a part of our family. It is this strong bond, born from years of loyal companionship, that makes this time particularly hard to bear.

We encourage you to talk with our veterinary healthcare team about end-of-life issues before they become an urgent matter. Find out about your options, including our at-home euthanasia and crematory services, make some key decisions ahead of time and ask us to add this information to your pet's record. Taking the time to plan, as challenging as it may be, will lessen the pain and stress for you and your pet.

In the days, weeks or months leading up to your pet's final day, you can rely on our veterinary team to provide you with the information you need to make informed choices each step of the way. All of us at River Oaks Animal Hospital will do our best to help you prepare for these important issues with the compassion and sensitivity they require.

We offer at-home euthanasia for current clients.

If you would like more information about the client services River Oaks Animal Hospital offers to help best serve your pet care needs or to schedule an appointment at our animal hospital in Myrtle Beach, please call (843) 236-6080.